SERENDIB CONSULTING PRIVACY POLICY

Last Updated: June 9, 2025

1. Introduction

Welcome to Serendib Consulting (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our lead generation services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name and contact information (email address, phone number, physical address)
• Professional information (job title, company name, industry)
• Communication preferences
• Technical information (IP address, browser type, device information)
• Any other information you choose to provide

2.2 Collection Methods

We collect information through:

• Direct submission through our website forms
• Communication with our team
• Automated technologies and interactions
• Third-party sources and partners

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our lead generation services
• To communicate with you about our services
• To personalize your experience
• To comply with legal obligations
• To analyze and improve our business operations
• To protect against fraud and unauthorized access

4. Data Sharing and Disclosure

4.1 Third-Party Sharing

We may share your information with:

• Business partners and clients (with your explicit consent)
• Service providers who assist in our operations
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities when required by law

4.2 Data Protection Measures

When sharing data with third parties, we:

• Require contractual commitments to protect your information
• Ensure compliance with applicable privacy laws
• Regularly review third-party privacy practices
• Implement appropriate security measures

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing
• Object to data processing
• Request data portability

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. International Data Transfers

If we transfer your information internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions
• Other legal mechanisms as required

9. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

11. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Serendib Consulting Email: pk@serendib-consultin.com Phone: 703-655-0377

12. Additional Rights for Specific Jurisdictions

12.1 California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including:

• The right to know what personal information is collected
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising these rights

12.2 European Economic Area Residents

Under the General Data Protection Regulation (GDPR), additional rights include:

• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

13. Cookie Policy

We use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Personalize content
• Remember user preferences

You can control cookie settings through your browser preferences.

14. Compliance Statement

We are committed to complying with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable state and federal laws

This Privacy Policy was last updated on June 9, 2025. By using our services, you agree to the terms of this Privacy Policy.